FAQ | Weareontime

...my flight is delayed?

In the case of pick-ups at the airport, we will monitor the flight number and adapt to any delays or changes. For flight changes or flight cancellations, we must be notified at least 24 hours in advance.
...I can't find a vehicle at the airport?

Our drivers will be waiting for you in the arrivals hall of the airport with a sign with your name on it. In addition, they will send you a welcome whatsapp where they will tell you where to wait for you and where to contact them if necessary.
...I will be late for my transfer?

Transfers include a courtesy wait of 15 minutes. After this time, the waiting time will be charged in 30-minute increments.
...I have to make a stop on the way?

If the stop does not change the route, no problem. We offer a courtesy time of 5 minutes, after which the waiting time will be charged in 15-minute periods. If the stop slightly modifies the route, it would be considered a Stop&Go. If the stop requires a deviation from the direction of travel, it will be considered as two separate transfers.
...I need to make a Stop&Go?

In this case, 50% of the total cost of the journey would be charged and a waiting time of 15 minutes at the stop would be included.
...I can't find my hotel/villa on the map?

You can try entering the coordinates of the location. If it still does not appear, you can contact us by sending an email to booking@weareontime.com and we will help you.
...I am travelling with children?

If you need a child seat, you will need to request it at the time of booking as well as details of the type of seat required depending on the age and weight of the children. Please note that children count as one more passenger for the total capacity of the vehicle.
... in the end we are more passengers than requested in the booking?

In case you are more passengers than indicated and the capacity of the requested vehicle is not sufficient, you will have to request a complementary service. It is not possible to take more passengers than indicated.
... I want to pay in cash?

Sorry, our drivers cannot accept cash. Payment must be made via the APP by credit or debit card.
...I don't receive confirmation via email?

If you do not receive the service confirmation via email, please check your Spam folder or contact us by sending an email to booking@weareontime.com.
...I forgot something in the vehicle, how can I get it back?

You can contact us as soon as possible and we will take note of it. We will let you know once we have been able to check if your item has been found.
...I travel with my pet?

As long as it is in its travel bag, no problem.